Not the polished, legally reviewed version. The real questions that come through WhatsApp at all hours, answered honestly, including the ones about pets, price, and whether you really have to tidy up before we arrive (you do not).
The stuff people wonder before they have even sent us a message.
Message us on WhatsApp or fill in the form on this site, whichever you find less annoying. Tell us your suburb, roughly how big the place is, and what you need. We confirm a fixed price, you pick a date, and that is genuinely the whole process. No account creation, no fifteen step wizard.
Almost certainly yes. We cover the Perth metro area from Fremantle out to Mandurah and up into the Hills, plus everything in between. If your suburb feels a bit borderline, just ask, we would rather tell you honestly than take a booking we cannot deliver on.
Honestly, most people do not, and that is fine. You do not need to know the difference between a deep clean and a bond clean before you message us. Just describe what is going on, "we are moving out and the oven is a crime scene" works perfectly well, and we will point you to the right service.
Often, yes. Message us and we will tell you the truth about whether it is possible, rather than promising something we cannot deliver. Same day and next day bookings sometimes carry a small short notice fee, since pulling a team together quickly costs something on our end too.
Both. Plenty of people book a single deep clean, bond clean or Airbnb turnover with no ongoing commitment at all, and plenty of others settle into a weekly or fortnightly rhythm. Neither option is treated as the "proper" way to book, whatever suits your life is the right answer.
Where the numbers come from, and why nobody enjoys a surprise invoice.
It depends on the service, the size of the property, and how often you book. Rather than guess here, we have laid out real starting prices for every single service on our pricing page, searchable so you do not have to scroll through things you do not need.
Only if the job turns out genuinely bigger or messier than what was described, and even then you get a phone call and a chance to agree on a new figure before anyone does a scrap of extra work. What we will not do is quietly pad the invoice and hope you do not notice, that is not how any of this works.
Bank transfer or card on the day of the clean, quick and simple. Established commercial clients can move onto monthly invoicing once we have worked together a few times, which tends to suit larger accounts far better than paying on every single visit.
No. Payment happens on the day the clean actually takes place, not before. We would rather earn the payment by doing the job properly than lock you into paying upfront on a promise.
No, and this one genuinely matters to us. Every optional extra, an inside fridge clean, a same day booking fee, outer suburb travel, is listed openly on our pricing page and confirmed with you before you say yes. If it is not agreed upfront, it does not appear on the invoice afterward.
What life actually looks like while a team is working through your home.
Not at all. Plenty of our regular clients hand over a key or a door code and get on with their day completely undisturbed. We lock up properly and send a quick message once we are done, so you know exactly when it is safe to head home.
Just let us know when you book. Our teams are entirely comfortable working around cats, dogs, and the occasional overly enthusiastic greeting at the front door. We only ask that anything nervous, protective, or prone to escaping is kept somewhere comfortable during the visit, for everyone's sake including the pet's.
Yes, every team arrives fully equipped, so there is nothing for you to buy or set out beforehand. If you would prefer we use particular products you already own, for allergy reasons or just personal preference, mention it when booking and we will work with that instead.
It depends on the service and the property, but a regular clean on an average home usually runs two to three hours, while a bond clean or deep clean often takes longer given how much more ground it covers. We will always give you a realistic time estimate when confirming your booking.
We walk through the property with you before the team packs up, specifically so anything overlooked can be fixed there and then. If you notice something later, once you are properly living in the space again, you have 24 hours to flag it and we will come back and sort it, no charge, no fuss.
The question everyone actually wants an honest answer to before moving out.
If your property manager raises a genuine cleaning issue within 72 hours of your end of lease clean, we come back and fix it at no extra charge. It is a straightforward promise about the standard of the clean itself, and we take it seriously precisely because moving is stressful enough already.
We can honestly guarantee that the cleaning itself meets the standard your agent expects, and we will fix it if it does not. What we cannot control is the rest of the bond decision, things like wall damage, unpaid rent, or missing items are entirely separate from cleaning and sit outside what any cleaning company can promise, ours included.
Yes, carpet steam cleaning is included as standard in every end of lease clean, not tacked on as an extra you have to remember to ask for. It is one of the details agents check closely, so we build it into the job from the start rather than leaving it out and hoping nobody notices.
Honestly, most agents are picky, that is the whole point of an exit inspection. Our bond cleans are run against the same style of checklist most Perth property managers actually use, oven, skirting boards, window tracks and all, so a thorough inspection should turn up very little to complain about.
Letting someone into your home is a genuinely big ask, here is what backs that up.
Yes, every single job is covered by public liability insurance, whether it is a one off deep clean or an ongoing weekly visit. This is not something we mention to sound reassuring, it is simply a condition of any team being allowed to work.
Yes, every cleaner completes a national police clearance and reference checks before they ever join the team, well before they are anywhere near your home or workplace. We would want the same for anyone coming into our own homes, so we hold that standard for everyone we send into yours.
Tell us straight away, do not sit on it or worry about how to bring it up. Our insurance covers genuine accidental damage, and we would rather know immediately and sort it properly than have you find out we found out some other way.
We aim to keep the same team on recurring bookings wherever possible, since a cleaner who already knows your home tends to work faster and notice the small things a stranger would not. Illness, leave and scheduling occasionally get in the way, but consistency is always the goal, not the exception.
Life happens, plans shift, here is how we handle it when they do.
Yes, just message us at least 24 hours before your booking and we will find a new time that actually works for you, free of charge. Life gets in the way sometimes, we would much rather move a booking than have you stress about it.
No, regular cleans run on a simple ongoing arrangement with no lock in contract attached. Pause it, cancel it, or change the frequency whenever you need, with a bit of notice, and nothing chases you for it afterward.
Tell us within 24 hours and we will come back and put it right at no charge. We genuinely would rather hear about a problem directly than have you quietly decide not to book us again, so please just say something if a visit did not meet the mark.
Of course. Just message us before you go and we will pause the schedule, no penalty, no awkward conversation about it. Whenever you are back and ready to pick it up again, so are we.
If we have not covered it above, just ask us directly. A real person reads every message.
Send through your suburb and what you need, and we will confirm a fixed quote, usually within a few hours.